Frequently Asked Questions

What is EasyCommute?

EasyCommute is a mobile-based bus shuttle service aimed at making your daily commute easy and convenient.

How can I book/cancel my ride?

Select your pick-up & drop-off stops, select the shuttle timings, pay from your wallet. You are good to go! For cancellation tap on the ‘cancel ride’ button in menu on the top right corner of your boarding pass.Your ride will be cancelled.

How can I track my shuttle?

On your boarding pass a button is available for tracking. That should prove sufficiently helpful in tracking your bus.

What are EasyCommute credits?

EasyCommute credits allow you to travel cashless. Credits can be bought online using payUmoney wallet. You can use credit card/debit card/online banking methods to recharge your wallet or earn by sharing EasyCommute. Amount once credited can not be refunded back to your back account. However in certain circumstances, a user is allowed to make a request to transfer his EasyCommute credits to another user’s EasyCommute account by writing to customer care.

I can't see my route, What do I do?

No worries! Just drop your suggestion in the ‘Suggest Route’ section and we’ll try to serve you in the best way we can.

What should I do if I miss my shuttle?

No worries! you can book a seat in the next possible shuttle.

How does Refer & Earn work?

Earn free rides by sharing EasyCommute to your colleagues/friends using Email, whatsapp, SMS, facebook once they register. After 1 referrals we add 10 credits to your account for every referral you do.

In case of queries, whom should I contact?

You can contact us by any of the means given in ‘About Us’ section. Our team is striving to improve your experience. We respond back at a 4-hour SLA.

Is there a validity on my free rides ?

1.Free-rides allocated on or before 15th January 2016 expire on 29th February 2016. 2. Free-rides that have been allocated from 15th January to 29th February will stand expired on 15th of March. 3.Free-rides allocated on or after 1st March will be valid till 31st of March.

What should I do if I want to ride a shuttle on saturday/sunday?

At present we do not have an itinerary for saturdays/sundays but we are working on it, will be adding shortly.

What is the cancellation policy?

User can cancel a booking up to 60 minutes prior to the pick-up time, failing which no refund would be provided. A cancellation fee of 10 credits will be charged and the rest will be returned to your EasyCommute account as credits. EasyCommute will try its best to provide you service but due to unavoidable circumstances, if EasyCommute is not able to provide the service, the maximum liability will 105% of the charged fare for a person of that trip. However this is applicable only for the users who have availed the monthly subscription in that month. In-case of user’s expenses for the cancelled trip, a reimbursement amount will be credited in his/her EasyCommute account upto the permissible limit (105% of the charged fare for a person of that trip) in form of credits. EasyCommute will not provide any reimbursement in form of cash or bank account transfer in any circumstances.